Batam

MODE OF PAYMENT

• Upon booking of seat : Deposit per person per booking
• 90 days before group departure : 50% of the total payment
• 45 days before group departure : Balance of the outstanding payment

If full payment is not received within the stipulated 45 days before departure, Koiman Travel & Tours Sdn. Bhd. at its sole discretion reserves the right to forfeit the deposit and cancel the booking.

CANCELATION POLICY

1. Deposits are non-refundable and non-transferable.
2. Tour packages cancelled less than 45 days before group departure date, cancellation fee will be imposed as follow:
   • 75% of the total package price (within 15-45 days before departure)
   • 100% of the total package price (within 14 days before departure)
   • 100% of the total package price (no show on day of departure)
3. Cancellation of bookings by the Tour Member must be made in writing via email to Koiman Travel & Tour Sdn. Bhd.
4. Once Return Ticket has been issued and customer request for cancellation. No refund will be entitled.
5. Refunds will only be allowed in the case of Death, Hospitalization & valid Medical Reasons supported by a Medical Report from Private/Government Hospital (Medical Report from Clinics are not acceptable), subject to approval.
6. No refund if any of the item in the package is not utilize fully or partially when tour has departed.

TRAVEL ESSENTIAL

All tour members are encouraged to buy travel insurance to safeguard against sickness, flight delay, lost baggage, etc.

IMPORTANT NOTE

1. The above rates quoted are subject to change without prior notice.
2. Koiman Travel & Tour Sdn. Bhd. reserves the right to cancel the package if the number of participants is less than minimum paying passengers.
3. These packages are under Series Group Departures if the group are below of our minimum paying passengers, we will be informing our customers as our Company SOP 1 Month Before Departure. The customer might choose the optional as per below:
   • Postponed travelling
   • Refund full amount paid
   • Change or postponed to other destination
4. Koiman Travel & Tour Sdn. Bhd. and its agent reserve the right to change or alter the program and revise fares without prior notice due to unforeseen circumstances.
5. All flights and hotels are provisional and will be subjected to change until final confirmation.
6. Not all hotels have rooms for 3 people. Therefore, extra bed or mattress only (subject to hotel) will be added only on twin sharing rooms.
7. Passport must be valid for more than 6 months from the date of travel.
8. It is the responsibility of the tour members to ensure that their names are cleared from blacklisted by any regulatory bodies in Malaysia or destination that may prohibit overseas travel or arrival.
9. Koiman Travel & Tour Sdn. Bhd. will not be held responsible or liable in the event any tour member is denied to travel by the Malaysian Immigration. Tour fares will not be refunded.
10. All meals mentioned in our program are suitable for Muslim, Except for breakfast which normally will be served based on standard international buffet menu by hotel.
11. Koiman Travel & Tour Sdn. Bhd. term & conditions will apply.
12. Flight seats and room arrangement for hotel are auto assigned.